Dear colleague,

Welcome to Te Puna News, September 2010. It's time to review and refresh Te Puna services, find out about the results of the Customer Satisfaction Survey, get some cataloguing training, learn about Osmosis and the WorldCat Registry, and be in to win $1,000 and a Kobo eReader.

Maximising Te Puna Value

Te Puna, the service used by many NZ librarians as part of acquisitions, cataloguing, interlibrary loan and discovery, is revving up for a makeover.

Janet Copsey, Chair of the Te Puna Strategic Advisory Committee (TPSAC), and University Librarian, The University of Auckland, and Sue Sutherland, the Director, National Digital Library, National Library of New Zealand met with representatives of TPSAC and TPSAC nominated librarians earlier this year. They used a problem and benefits identification methodology called Investment Logic Map (ILM) which resulted in six initiatives being identified. These are:

1. Improve Te Puna’s partnership model between the National Library and the libraries of New Zealand through education, communication, formal agreement and reporting.
2. Streamline workflows, processes and systems between libraries and the National Union Catalogue to enable identification of up-to-date holdings in real time.
3. Expand availability of TePuna’s metadata.
4. NZ National Library able to replace records of NZ material in international catalogues (OCLC).
5. Get record creation for NZ material to market more quickly and utilise metadata through the whole publishing chain.
6. Expand TP standards to meet specialist needs.

Jenny McDonald, Manager of the Te Puna services within the National Digital Library, believes this is an appropriate year to initiate a review and refresh of Te Puna services. LIANZA will be celebrating its Centennial Conference in Dunedin: 100 years of New Zealand’s libraries sharing and collaborating. The Te Puna service has supported collaboration and resource sharing in one form or another for over 70 years. In the late 1930s the National Union Catalogue, represented by card catalogues, supported resource sharing; this was replaced by the mainframe that enabled the introduction of the New Zealand Bibliographic Network (NZBN). Then Te Puna was implemented, which delivered web enabled cataloguing, interlibrary loan, search and acquisition functions.

It is nine years since we’ve had a major technology review of Te Puna services and three years since a review of workflow processes. The National Library and New Zealand libraries recognise the value of this national resource but want to see that value maximised from a business and technology perspective. Janet Copsey reflects that technology has advanced significantly over the intervening years with more workflow choice and more providers. There is an opportunity to review existing workflow, understand international best practice, as well as national and local changes, so that services can be improved and maximum value can be delivered in an environment where most are experiencing shrinking budgets.

Sue Sutherland expects that the Maximising Te Puna Value projects will result in improved technical systems and improved workflow (including extending and embedding the Osmosis data quality service). There will also be a revised partnering agreement and price model, and a state-of-the-art approach for timely availability of bibliographic records and value-added content for New Zealand publishing.

The project has just been initiated by a group of librarians, kindly supported by their organisations, who met in Wellington 17 August 2010 to workshop the project and its expected outcomes.

The members of the Expert Working Group for this project are:

• Fiona Staples, Department of Internal Affairs, Government Technology Services (GTS)
• Ksenija Obradovic, University of Auckland Library
• Sonya Maclaurin, University of Otago Library
• Leonard Clough, Wellington City Libraries
• Simon Burge, Waimakariri District Libraries
• Sarah Menzies, North Shore Libraries
• Catherine Doughty, Whitireia Community Polytechnic
• Janess Stewart, National Library of New Zealand, Content Services
• Mike Kmiec and Kim Gutchlag, National Library of New Zealand
• SLANZA, consultation through TPSAC

The next stage of the project is fact-finding, an environmental scan, and a gap analysis with a paper due to go to TPSAC before the end of the calendar year.

Did you respond to this year’s Te Puna Customer Satisfaction Survey?

If you did, you were among those that replied from 50 percent of Te Puna member libraries.

The National Library is grateful for respondents' thoughtful answers and the time taken out of a working day. We use the survey results to calibrate and assess our services.

The first set of questions asked how important you felt Te Puna and other National Digital Library services are to you. You placed the most importance on:

• Cataloguing Client software
• Customer Support
• Index New Zealand
• National Union Catalogue
• Papers Past
• Supply of bibliographic records
• Te Puna Search
• Z39.50 connection to local ILS from NUC/WorldCat
• Te Puna Interloan software (97%)

The first 8 rate 100% importance by their users.

The next set of questions asked how satisfied you are with the Te Puna and other National Digital Library services you use. You are most satisfied with these (bolded gained 100% satisfaction)

• Bibliographic record supply
• Te Puna Customer support
• Matapihi
• New Holdings overnight supply of records
• OCLC Connexion software
• Papers Past
• Te Puna Search
• Z39.50 connection to local ILS from NUC/WorldCat
• Te Puna/OCLC as a cataloguing tool (98%)
• Cataloguing Client software (96%)
• Te Puna Interloan training (96%)
• WebCat software (95%)
• Timeframes (89%)

We took this opportunity to ask you what things you would like Te Puna or the National Digital Library improve on, or develop in the future. These are the things you would like to see (most frequently mentioned at top):

• Improve the accuracy of National Union Catalogue.
• VDX functionality improvement.
• Make it easier to add/delete National Union Catalogue holdings.
• Elimination of duplicate records on the National Union Catalogue (in previous years this has been top of the list).
• Increase digital content.

Satisfaction ratings of Te Puna’s most important features:

Cataloguing training initiatives in 2010

After years of a training drought, 2010 has seen a number of opportunities for cataloguers to undertake ongoing training in their area.

First up was The Marc of Quality’s (TMQ) series of online tutorials, culminating in an interactive webinar hosted by OCLC. The tutorials are still available on TMQ’s website at http://www.marcofquality.com/webinars/webm21.html. Cataloguers in libraries that don’t find it easy to travel have found these a great way to keep their cataloguing skills fresh while being able to go through the tutorials at their own speed.

June brought OCLC’s Kathy Kie to New Zealand to the four main centres where Kathy offered OCLC cataloguing software and workflow seminars over two days. Users of Connexion (OCLC cataloguing tool) said how valuable they found the face-to-face training. For next time some additional online webinars/seminars would be useful.

TMQ’s Deborah Fritz is currently in the country. She will be offering workshops in the four main centres during September and October. You can find information about these on DescribeNZ, the cataloguers wiki at http://nznuc-cataloguing.pbworks.com/TMQ-cataloguing-workshops-for-2010.

Is your library interested in Osmosis? The National Library is expanding this service

Have you heard about Osmosis?

Nine test libraries have taken part in a two-year pilot for a semi-automated way of batch loading their new acquisitions and deleted items to the National Union Catalogue and WorldCat.

What are the advantages of becoming an Osmosis library?

• Osmosis libraries are current on both National Union Catalogue and WorldCat.
• Increased percentage of library’s collection become visible on webscale databases.
• ESerials are accurate, which, to date, has been problematic.
• Workflow efficiencies with both cataloguing and interlibrary loans.

Now your library has a chance to experience OSMOSIS first hand. You can be included in an extended OSMOSIS programme.

Criteria for inclusion will involve:

• ability to provide a Marc record export (required)
• whether National Library currently does batch processing for your library
• number/quality of unique holdings
• size of collection
• current NUC inaccuracy.

If you are interested, please contact ruth.miller@natlib.govt.nz. If you’d like to find out more you can go to the cataloguers’ wiki DescribeNZ at http://nznuc-cataloguing.pbworks.com/OSMOSIS-Service.

The Osmosis process is fee-based. Library managers will have received detailed information in the message sent to them on 9 July.

Update on the integration of the National Library, National Archives with the Department of Internal Affairs

It's been four months since the Government's announced its decision to integrate the National Library and Archives New Zealand with the Department of Internal Affairs. So how is the programme, which is called 321, progressing? So far there's been a lot of behind the scenes planning with senior staff across the organisations working closely together on a wide range of matters connected with the integration. Key areas include strategy development and gathering information about the activities of the three organisations so that they can identify the issues and opportunities.

In addition, the State Sector Management Bill was introduced in Parliament in August to give effect to the Government’s decision on the integration. This means the bill has been formally delivered to Parliament, but it has yet to have its first reading. Ministers have said they intend that it go through a full select committee process before being passed, with any amendments, this year. This will provide an opportunity for people to make submissions on the legislation.

View State Sector Management Bill (New Zealand Legislation website)

Notable points are that the National Library of New Zealand, Alexander Turnbull Library and Archives New Zealand continue as institutions based in law, and that the statutory roles of the National Librarian, Chief Librarian and Chief Archivist are maintained.

The Chief Archivist and the National Librarian will be appointed by the Chief Executive, as will the Chief Librarian of the Alexander Turnbull Library after consultation with the National Librarian. The bill also provides for the transfer of existing staff in National Library and Archives New Zealand to Internal Affairs.

Your library and the WorldCat Registry

As well as your library appearing in the Directory of NZ Libraries, a basic profile for your library also appears in the WorldCat Registry. You can expand and maintain this profile yourself.

How to find your library profile in WorldCat Registry

WorldCat Registry is at http://www.worldcat.org/registry/Institutions. To search for your library, choose Advanced Search, and then search by New Zealand Library Symbol.

Benefits of maintaining your profile in WorldCat Registry

• A WorldCat Registry profile allows you to maintain a range of data about your library in a single place – for example consortial memberships, vendors used, and web-based services such as online catalogue.
• When you maintain a Registry profile, your library’s resources get greater web exposure, for example by deep links in WebCat.org (more on this below).
• You can share your profile with vendors, service providers and others by sending them a special web link that gives them read-only access to your data.

How to get authority to manage your WorldCat Registry profile

In order to manage your WorldCat Registry profile you will need to follow these steps:

1. Obtain a WorldCat username and password by going to http://www.worldcat.org/account/?page=register
2. Go to the WorldCat Registry and find your library profile
3. Click on the "Authorise me" button. The system will prompt you to enter your username and password and then provide a set of steps to follow.

More information about the authorization is in the FAQ: http://www.worldcat.org/webservices/registry/xsl/faq#regfaq-accesslevels

You can also view a simple tutorial about the WorldCat Registry: http://www.oclc.org/us/en/support/training/registry/tutorial/default.htm

How to use WorldCat Registry to create deep links from WorldCat into your library catalogue

Go to the Registry tutorials page at http://www.oclc.org/us/en/support/training/registry/tutorial/default.htm. A tutorial that reads "How to Connect Patrons to Your Library" describes how libraries can easily set up the deep links in Registry for OCLC services.

DescribeNZ Wiki

By now, most of the readers of CatSIG’s Catapult will have heard of the New Zealand Cataloguers’ Wiki and had a reason to use to it.

The Wiki began its life during 2009 as a working tool for TPSAC’s (Te Puna Strategic Advisory Committee) Expert Working Group on Cataloguing, who were updating the standards for cataloguing to the National Union Catalogue (NZNUC). Both TPSAC and the Expert Working Group were keen to retain and develop the wiki as a place for New Zealand cataloguers to go for useful information and online discussion. They appointed a ‘moderators group’ to develop an existing PB-works wiki space, and the result is the current DescribeNZ site found at www.describe.org.nz.

The name came about as a result of a competition that generated a lot of creative suggestions submitted to the moderators to choose from. Brian Flaherty from Auckland University was the successful entrant with a name that is easy to recall, has a New Zealand association, and encompasses 'description' in general, looking towards RDA (Resource Description and Access) and the future. A big thank you to all who entered – we appreciate your participation.

At present DescribeNZ has a lot of information on the National Union Catalogue, cataloguing guidance and training information. Authority files are being added on the first day of each month. New material is added to the RDA page as it becomes available and there is a new section called "Cataloging on the NUC: Questions and Answers".

The wiki is being trialled for one year, so to ensure its ongoing future we are looking to the cataloguing community to use the wiki, provide feedback and participate in the development of its future content. If you haven’t visited DescribeNZ yet, do go and check it out!

Are your words worth $1,000?

This year marks the 90th anniversary of the Alexander Turnbull Library opening, and we’re celebrating!

We’re sending out a big thank you to our founding benefactor Alexander Turnbull. We’re also celebrating donors generally, and the role that they play in creating a legacy for future generations, not just with the Turnbull, but with libraries and archives throughout the country.

We’d like New Zealanders to think about what libraries and archives do in collecting and caring for our shared documentary heritage.

To show our appreciation, we’re running a promotion with a chance to win $1,000, kindly sponsored by the Friends of the Turnbull Library.

To find out more about Alexander Turnbull, to see a selection of items that people have donated over the years and to enter the Winning Words competition, visit www.thanksalex.co.nz. The competition closes on 2 December, and the winner will be announced on 20 December 2010.

The National Library’s online discovery service ‘Find’ just turned one year old

Visit find.natlib.govt.nz and take a look around, email in your feedback before 15 October and you’ll go into the draw to win a Kobo eReader.

Find aims to create a unified search interface across all of the National Library’s search and delivery systems, as well as some external ones. It is also the Library’s first website that allows for the capture of customer-created content.

So far the content of nine National Library websites is directly searchable in a single search on Find, whilst the remaining Library websites are also searchable as ‘extended sources’ (over time these too will become directly searchable, including the NUC). Many customers are already finding that Find cuts down their online research time considerably.

In line with our principle of continuous improvement of our services and products, we interviewed 27 customers around the country during April 2010 to ensure future enhancements to Find are informed by what customers tell us. In response to this research we are focussing our current enhancement work on the homepage and the help pages.

The technology ‘platform’ that drives Find ('Primo' from Ex Libris) provides fast searching over millions of records. We are taking advantage of this flexible platform to streamline some of our other websites.

So far two websites have been absorbed into Find:

• Publications New Zealand (New Zealand’s national bibliography, listing all material published in New Zealand)
• Discover (digitised art and music items to support the New Zealand school curriculum)

And two websites now take advantage of the same technology platform:

• Timeframes (digitised images from the Alexander Turnbull Library)
• FindNZarticles (newspapers and journal index produced in collaboration with New Zealand libraries)